The Family Services Coordinator (FSC) is responsible for coordinating a wide range of support for potential organ and tissue donor families as well as creating a positive environment for the donation process within the hospitals.
- Assumes responsibility for completing call functions and supporting the family throughout the donation process.
- Responsible for the following during business hours Monday through Friday and weekends as assigned:
a. Referral follow-up as directed.
b. Chart evaluation to determine medical suitability/collaboration with PTC/IHC/AOC.
c. Works in collaboration with hospital staff, LCO AOC/PTC/IHC/HSL to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
d. Providing high quality bereavement support to potential donor families.
e. Educating potential donor’s next-of-kin (NOK) about donation options, status of donor designation, or requesting authorization for donation from legal NOK.
f. Completing the donor risk assessment interview (DRAI).
g. Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies and other LCO staff.
h. Completing accurate and timely documentation of donor-related activities in computerized confidential donor record, forms and case folders according to established policies and procedures.
- Ensures strong collaboration with the recovery and hospital services departments to ensure the maximization of organ and tissue donation opportunities. When not immediately needed for families during donor cases, will assist HSLs, IHCs and/or PTCs with tasks as directed.
- Works closely with hospital and recovery services to ensure a cohesive approach to hospital interactions.
- Collaborates with the HSL or IHC in the after action review process after each donor case or family decline to gather information for continuous improvement on the donor process.
- Plays an active role in supporting continuous improvement within the team and organization.
- May perform other duties as required.
- Bachelor’s Degree from a four-year accredited college or university.
- Minimum of 2 years of counseling, social work or bereavement support.
- Minimum of 3 years working with families in crisis situations in a hospital setting.
Skills & Abilities
- Must be able to work outside regular business hours.
- Requires valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.
- On-call responsibilities and travel is essential to this position.
- Advanced level of sensitivity in providing emotional support to grieving families in a hospital setting.
- Ability to assess family dynamics as the basis for a plan for support.
- Able to work well with all levels of personnel in hospital settings and within guidelines of each institution.
- Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational and problem-solving skills.
- Strong communication (verbal and written) and organizational skills.
- Basic computer and data entry skills, including Windows applications (e.g., Word, Excel & PowerPoint) required.
- Strong interpersonal skills required to develop close working relationships with hospital and health-care related personnel involved in organ donation and transplantation.
- Sensitivity and ability to ensure absolute confidentiality required.
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