In-House Coordinator I

The In-House Coordinator I collaborates with assigned donor hospital(s) personnel to develop and implement donation education and quality assurance/process improvement programs designed to create a positive working relationship and donation culture within the hospital. This position is held accountable to the performance of their assigned hospital(s) as it relates to key performance indicators (KPIs) as outlined within the Life Connection of Ohio (LCO) strategic plan.

Key Responsibilities

  • Acts as liaison between LCO and assigned donor hospitals, serving as an expert resource on donation to hospital personnel. Maintains a positive, consistent, highly-visible presence throughout the hospital by participating in daily rounds, participation in relevant committees, chairing the Donation Council, and serving in other areas, as needed.
  • Develops, conducts, and evaluates in-house training and educational programs designed to increase donor awareness as well as the facilitation of organ donation.
  • Conducts an After Action Review after each donor case or family decline to gather information for continuous improvement on the donor process. Ensures appropriate follow up is completed, as needed.
  • Works with Quality Systems Coordinator/Quality Department in reviewing monthly mortality lists to ensure all deaths are reported to the Donor Referral Center, and reports data to assigned hospital key contacts and administration, Donation Council, Medical, Nursing and Ancillary staff, as needed. Follows up on missed death calls and missed referrals to individual hospital units to ensure future process improvement or to provide education, if needed.
  • In collaboration with Quality Systems Coordinator/Quality Department, collects data on: Referrals, missed referrals, timeliness of referrals, conversion rate, organs transplanted per donor (OTPD), and effectiveness of request process. Compiles other monthly reports as requested by the hospital.
  • Rounds twice a day Monday through Friday on all organ, tissue and eye referrals, huddles with staff, communicates in patient’s electronic health record (if applicable) and Transplant Connect.
  • Responds to potential/actual donor situations within the hospital, as directed.
  • Supports potential donor families and discusses donation options, as directed.
  • Responsible for the following Monday through Friday and weekends as assigned:
    a. Respond to initial referrals at designated hospital.
    b. Chart evaluation to assist in determining medical suitability.
    c. Referral follow-up.
    d. Supporting donor families and ensure the support of potential organ donor families.
    e. Obtaining authorization for donation and completing the donor risk assessment interview (DRAI).
    f. Initiation of donor management orders, as directed.
  • May be assigned expanded on call responsibilities, as directed.
  • May perform other duties as required.

Job Qualifications

  • RN or Bachelor’s Degree is preferred. Other professional certifications will be considered as well as previous work experience.
  • Five years experience in the healthcare field preferred.

Skills & Abilities

  • Strong communication (verbal and written) and organizational skills.
  • Basic computer and data entry skills, including Windows applications (e.g., Word, Excel & PowerPoint) required.
  • Strong interpersonal skills required to develop close working relationships with hospital and health-care related personnel involved in organ donation and transplantation.
  • Sensitivity and ability to ensure absolute confidentiality required.

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